Student Complaint Process
Policy Statement
Corban University recognizes disputes may arise with university representatives and/or policies and requires the parties involved to reach a direct resolution whenever possible. If resolution cannot be reached, a formal complaint process is provided in order to assure impartial and equitable resolution for those conflicts.
This complaint process may not be invoked for matters that have independent appeal processes established. Examples of these include, but are not limited to: Academic Appeals, Code of Student Conduct, FERPA, Financial Aid, Grades, Title IX, Discrimination and Harassment, and VA GI Bill Feedback. Matters which are not grievable include the following:
- Federal and State Laws
- Administrative Procedures Act (Chapter 34.05 RCS)
- Employment and personnel decisions
- Policies of the Board of Trustees
- Rules and procedures adopted by the State Board for Community and Technical College or the Office of the Superintendent of Public Instruction
Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to complaints@hecc.oregon.gov. Students may also access the HECC student complaints web page at www.oregon.gov/highered/about/Pages/complaints.aspx or visit the complaints page at NC-SARA’s website: nc-sara.org/student-complaints
General Student Complaint Information
The Complaint Process is divided into a direct resolution and a formal process. This process is initiated by the student who will receive support and information during each of the three steps that may be involved. A complaint may be resolved at various stages of the process. Complaints should be addressed as soon as possible and a formal complaint filed no more than 90 days after the incident occurs. Please see the information below for further details.
For answers to questions or assistance with this process, please contact: studentcomplaint@corban.edu
Steps for Filing a Complaint
Direct Resolution
Step One: Corban University requires you first make every effort to resolve a conflict directly with the staff, faculty or administrator with whom you have a complaint in order for them to have an opportunity to hear your concerns and work with you to resolve the issue. As a professional courtesy, you are advised to:
- Contact college employees by phone or email to schedule an appointment
- Be clear about what your concern is and how you would like the issue resolved
If, after working toward a direct resolution, your complaint or concern is not resolved to your satisfaction, you may move into the Formal Complaint process listed below.
Formal Complaint
Step Two: You may utilize the formal complaint process after working through the direct resolution process. To submit a formal complaint, you must use the Corban University Student Complaint Form. This form can be completed electronically and emailed to studentcomplaint@corban.edu, or it can be printed, completed in writing and submitted to the Corban University Director of Financial Aid.
After your Student Formal Complaint Form has been submitted, you will receive notification within five (5) business days via your Corban University email account. You will be provided information regarding next steps in the process and may be asked for additional information, if necessary, to reach a decision.
If the formal complaint process is not resolved to your satisfaction, you may appeal the decision.
Step Three: To appeal the decision made by the Student Complaint Committee you need to submit an email to studentcomplaint@corban.edu. Your appeal must include the following information:
- Brief outline of steps you have taken toward resolving the issue
- Decision given by the Student Complaint Committee
- Reason for appealing this decision
- Possible solution(s) you see to the issue
- Contact information (phone, email, etc.)
After your email requesting an appeal has been submitted, you will receive notification within five (5) business days via your Corban University email account. You will be notified of the next steps in the process and be given information as to who will contact you.
Independent Complaint
While Corban University encourages students to work through internal university processes for resolution of their concerns, students may also file complaints with the agencies identified below.
Distance Education or Discrimination/Harassment
Higher Education Coordinating Commission 775 Court Street NE
Salem, OR 97301
503.378.5690
education.oregon.gov/Pages/HECC-Resources-SARA-Complaints.aspx
Educational Quality, Accreditation
Northwest Commission on Colleges and Universities (NWCCU) 8060 165th Avenue NE, Suite 100
Redmond, WA 98052
425.558.4224
Fraud/Advertising
Oregon Department of Justice 1162 Court Street NE
Salem, OR 97301
503.378.4400 (General)
1.877.877.9392 (Consumer Hotline) www.doj.state.or.us/consumer/pages/hotline.aspx
If you have any questions or would like assistance with any portion of this process, please contact studentcomplaint@corban.edu.
2018 Student Right to Know Disclosure for Posting
Comprehensive List of Title I | Title IV Disclosures and Other Consumer Information
| Information | Required by | When disclosure is typically made | Availability | Delivery Method(s) |
|---|---|---|---|---|
| Academic programs, facilities, and instructional personnel | HEA 485(a)(1)(G), (N); 668.41(d)(2); 668.43(a)(5),(9); 668.231(a) | Information is readily available | Enrolled and prospective students | Link: |
| Accreditation and licensing of the institution | HEA 485(a)(1)(J); 668.43(a)(6),(b) | Information is readily available | Enrolled and prospective students | Link: |
| Annual security report | HEA 485(a)(1)(O); 485(f)(1), (5)-(10), (12)-(14), (17); 668.41(c)(2), (e); 668.46(a)-(d), (g), (h) Appendix A to Subpart D of Part 668 | Updated annually by October 1 | Enrolled and prospective students, current and prospective employees | External Link:
Search for “Corban University” |
| Available financial aid | HEA485(a)(1)(A),(C); 668.41(d)(1); 668.42(a),(b) | Information is readily available | Enrolled and prospective students | Link: |
| Clinical Mental Health Counseling Annual Program Report | Council for Accreditation of Counseling and Related Educational Programs (CACREP) | Updated annually | Everyone | Link: |
| Code of conduct if participate in Title IV loan program | HEA 487(a)(25); 601.21; 668.14(b)(27) | Updated annually | All institutional employees and officers with Title IV loan responsibilities | Link: |
| Code of conduct if preferred lender arrangement | HEA 153(c)(3); 487(a)(25),(e); 601.2; 601.21 | Updated annually | All employees and officers of the institution and of institution-affiliated organization(s) with responsibilities with respect to private education loans | Corban does have any preferred lender arrangements at this time. |
| Completion or graduation rate, retention rate, and transfer-out rate of full-time undergraduates | HEA 485(a)(1)(L), (3)-(7); 668.41(d)(4); 668.45 | Information is readily available | Enrolled and prospective students | External Link:
Search for “Corban University” |
| Copyright and peer- to-peer file sharing issues | HEA 485(a)(1)(P); 668.43(a)(10) | Information is readily available | Enrolled and prospective students | Link: |
| Cost of attending the institution | HEA 485(a)(1)(E); 668.43(a)(1) | Information is readily available | Enrolled and prospective students | External Link: |
| Course schedule information | HEA 133(e) | Information is readily available | Everyone | Link: |
| Crime log | HEA 485(f)(4); 668.46(f) | Portion of log for most recent 60-day period: Upon request during normal business hours
Portion of log older than 60 days: Within 2 business days of request |
Everyone | On Request |
| Direct Loan model disclosure form | HEA 154; 601.30 | Information is readily available | Enrolled and prospective students and their families | External Link: |
| Diversity of student body | HEA 485(a)(1)(Q) | Information is readily available | Enrolled and prospective students | External Link:
Search for “Corban University.” The information is under the Enrollment portion of our profile. |
| Drug and alcohol abuse prevention program information | HEA 120(a)(1),(b); 86.100(a); 86.103(a) | Updated annually | Enrolled students, employees, and the public | Electronic: |
| Drug-free workplace statement | HEA 84.200; 84.210 | Annually | Employees | Link:
See Section 910 – Drug Free Workplace (requires employee login) |
| Education loan disclosures if preferred lender arrangement exists | HEA 152(a)(1)(A); 601.2; 601.10(a)(1), (b), (c) | Annually | Enrolled and prospective students and their families | Corban does not have any preferred lender arrangements |
| Emergency notification | HEA 485(f)(1)(J)(i); 668.46(e)(3),(g) | Activated if there is an immediate threat to the health or safety of students or employees occurring on campus. | Campus community | Link:
|
| Emergency response and evacuation procedures | HEA 485(f)(1)(J); 668.46(g) | See Annual security report | ||
| Entrance Counseling-Direct Loans | HEA 485(l); 685.304(a) | Prior to first disbursement of loan proceeds | All “first-time” graduate PLUS borrowers and all “first-time” borrowers of Direct Subsidized Loan or Direct Unsubsidized Loan | External Link: |
| Exit counseling- Title IV loan programs | HEA 485(b); 674.42(a), (b); 682.604(g); 685.304(b) | Shortly before the borrower ceases at least half-time enrollment, or within
30 days of the borrower leaving school or completing correspondence or study abroad program |
All student borrowers of a loan made under the Federal Perkins Loan, Direct Loan, or Federal Family Education Loan (FFEL) programs | External Information:
Choose “Loan Exit Counseling” |
| FERPA rights | HEA 99.4; 99.5; 99.7(a),(b) | Annually | Parents of students currently in attendance or eligible students currently in attendance | Link: |
| Fire log | HEA 485(i)(3); 668.49(a), (d) | Portion of log for most recent 60-day period: Upon request during normal business hours
Portion of log older than 60 days: Within 2 business days of request |
Everyone | On Request |
| Fire safety report | HEA 485(a)(1)(T), (i); 668.49(a)-(c) | Updated annually by October 1 | Enrolled and prospective students, current and prospective employees | External Link:
Search for “Corban University” |
| Foreign gifts or contracts worth more than $250,000 within a calendar year | HEA 117 | Reported to the Education Department by the earlier of 1/31 or 7/31, after the receipt of the gift(s) or the contract date | Everyone | On Request |
| Graduate and Professional Education programs in which the institution’s graduates from its 4-year degree programs enroll | HEA 485(a)(1)(S); 668.41(d)(6) | Information is readily available | Enrolled and prospective students | On Request |
| Lender assistance in preparing educational counseling, financial literacy, or debt management materials | HEA 487(e)(6)(B)(ii); 601.2; 601.21(c)(6)(ii) | Annually | Education loan borrowers | Corban does not receive any lender prepared materials. |
| Missing student notification | HEA 485(j)(1)(A)(v), (B); 668.46(h)(2) | Within 24 hours of the determination that a student is missing | Contact person if one designated, or missing student’s parent or guardian if student is under 18 years old and not emancipated, and local law enforcement agency with jurisdiction in the area | Corban follows all of the legal requirements for missing student notification. See the Missing Student Notification Policies and Procedures section for more information. |
| Missing student notification policies and procedures | HEA 485(j); 668.46(h) | Information is readily available | Everyone | Link: |
| Net Price Calculator | HEA 132(h) | Information is readily available | Enrolled and prospective students, their families, and other consumers | External Link: |
| Notice to enrolled students of the availability consumer information | HEA 485(a)(1); 668.41(a),(c) | Annually | Enrolled students | Email notification is sent to enrolled students annually |
| Official withdrawal procedures | HEA 485(a)(1)(F); 668.43(a)(3) | Information is readily available | Enrolled and prospective students | Link: |
| Outcome of institutional disciplinary proceedings against alleged perpetrator of a crime of violence or non-forcible sex offense | HEA 487(a)(26); 668.46(b)(11)(v)(B) | As needed | Alleged victim or next of kin if alleged victim is deceased | On Request |
| Penalties for Drug Violations | HEA 484(r); HEA 485(k) | Information is readily available | Enrolled students | Link: |
| Personnel responsible for providing consumer information | HEA 485(a)(1)(H), (c); 668.43(a)(8), 668.44 | Information is readily available | Everyone | Consumer Information is compiled by University Information Services.
Contact by phone: 503-375-7586 Contact by email: support@corban.edu |
| Placement and employment information of degree or certificate program graduates | HEA 485(a)(1)(R); 668.41(d)(5) | Information is readily available | Enrolled and prospective students | Link: |
| Placement rate information if rate used to attract students | HEA 487(a)(8); 668.14(b)(10) | Before or at time of application for enrollment | Prospective students | Corban University does not recruit based on any guarantee or promise of placement. |
| Preferred lender arrangement annual report | HEA 153(c)(2); 601.2; 601.20 | Updated annually | Everyone | Corban University does not participate in any preferred lender arrangements. |
| Preferred lender list and disclosures | HEA 487(a)(27), (h)(1)(A)-(C); 601.2; 601.10(d); 668.14(b)(28) | Updated annually | Enrolled students and their families | Corban University does not participate in any preferred lender arrangements. |
| Private education loan disclosures if preferred lender arrangement exists | HEA 153(c)(1); 601.2; 601.10(a)(2),(b),(c) | Updated annually | Enrolled or prospective students and their families | Corban University does not participate in any preferred lender arrangements. |
| Private education loan disclosures if providing information about a private education loan from a lender to a prospective borrower | HEA 152(a)(1)(B); 601.2; 601.11 | Information is readily available | Prospective private education loan borrower | Corban University does not participate in any private education lender arrangements. |
| Refund policies | HEA 485(a)(1)(F); 668.43(a)(2) | Information is readily available | Enrolled and prospective students | Link: |
| Registered sex offenders information | HEA 485(f)(1)(I); 668.46(b)(12) | See Annual Security Report | ||
| Reimbursements for service on advisory boards | HEA 485(m); 487(a)(25),(e)(7) | Updated annually | Education Department only | n/a |
| Report on athletic program participation rates and financial support data | HEA 485(g); 668.41(c)(1), (g); 668.47 | Updated annually no later than 10/15 | Everyone | External Link:
Search for “Corban University” |
| Report on completion or graduation rate and transfer-out rate of student athletes | HEA 485(e); 668.41(f); 668.48 | Updated annually by 7/1 | Everyone | On Request |
| Retention rate reported to IPEDS | HEA 485(a)(1)(U); 668.41(d)(3) | Information is readily available | Enrolled and prospective students | External Link:
|
| Return of Title IV Financial Aid requirements | HEA 485(a)(1)(F); 668.43(a)(4) | Information is readily available | Enrolled and prospective students | Link: |
| Rights and responsibilities of financial aid recipients | HEA 668.42(c); HEA 485(a)(1)(B), (D), (K), (M) | Information is readily available | Enrolled and prospective students | |
| Safeguarding Customer Information | FTC regulations: 16 CFR 313.3(n); 16 CFR 314.1-5. Gramm-Leach Bliley Act: Sections 501 and 505(b)(2) 15 USC 6801(b), 6805(b)(2) | Information is readily available | All customers of the university | Link:
|
| Services and facilities for students with disabilities | HEA 485(a)(1)(I); 668.43(a)(7); 668.231(b), Student with an intellectual disability | Information is readily available | Enrolled and prospective students | Link: |
| State grant assistance | HEA 487(a)(9); 668.14(b)(11) | Information is readily available | All enrolled eligible student borrowers | Link:
|
| Student complaint policy and form | State of Oregon | Information is readily available | Enrolled students | Link: |
| Teacher Education Assistance for College and Higher Education (TEACH) Grant exit counseling | HEA 686.32(c) | Shortly before student ceases attendance, or within 30 days of leaving school, withdrawing from a TEACH Grant-eligible program, or completing correspondence or study abroad program | TEACH Grant recipients | External Information:
Choose “TEACH Grant Exit Counseling” |
| Textbook cost savings programs | HEA 133(f) | Enrolled students | Currently not required by regulation at this time, but in development | |
| Textbook pricing information | HEA 133(d) | Each academic period | Enrolled students | Link: |
| Timely warning | HEA 485(f)(3); 668.46(c)(1), (3), (e) | Occurrence of crime reported to campus security authorities or local police agencies that institution considers to represent a threat to students and employees | Campus community | See “Emergency Notification” |
| Transfer credit policies | HEA 485(h); 668.43(a)(11) | Information is readily available | Enrolled and prospective students | Link: |
| Vaccination policies | HEA 485(a)(1)(V) | Information is readily available | Enrolled and prospective students | Link: |
| Verification requirements | 668.53(b) | Information is readily available | Applicants selected for verification | Link: |
| Information | Required by | When disclosure is typically made | Availability | Delivery Method(s) |
|---|